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How dauntoto Handles Your Personal Data

Your personal data belongs to you, and we treat it that way — every piece of information you share when opening your account or making a deposit via…

Data Encrypted at RestDANA, OVO, GoPay & QRIS ProtectedRetention Policy DisclosedYour Access Rights ExplainedContact Path Always Open
dauntoto How dauntoto Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data Rights

If you have a question about how we process your personal information, want to request a copy of the data we hold, or need to correct an error in your account profile, our privacy support team is ready to help. You can reach us seven days a week between 08:00 and 23:00 WIB through any of the channels below — the same channels available to you whether you are in Bandung, Medan, or anywhere else in Indonesia.

Team online

Live Chat

Connect to our privacy support agent directly through the live chat widget on any page. Available 08:00–23:00 WIB daily, with average first-response under three minutes for data enquiries.

Email Support

Send your data access or correction request to our dedicated privacy inbox. We acknowledge every message within four business hours and aim to resolve data-related requests within seven calendar days.

Account Help Centre

Log into your account, navigate to Settings › Privacy, and submit a formal data request from there. This path auto-stamps your account ID, speeding up our verification process considerably.

DATA PROTECTION DETAIL

Six Ways We Protect What You Share

Data protection at dauntoto is not a single switch — it is a layered set of practices applied from the moment you start your registration to the day your account is closed.

Encryption in Transit and at Rest

Every data packet you send us — including payment instructions routed through DANA or GoPay — travels over TLS 1.3 encryption, and stored records are protected with AES-256 at the database level.

Cookie Controls You Can Adjust

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can review and withdraw consent for non-essential cookies at any time through the Cookie Settings panel in your account.

Account Security Verification Steps

Before we action any data change request — such as updating your email or linked OVO number — we require a two-step identity check to confirm it is genuinely you making the request, not an unauthorised party.

Defined Data Retention Periods

Transaction records are retained for five years to meet financial compliance requirements where local law requires it. Account profile data is deleted within 30 days of a confirmed account closure request.

Your Right to Access and Correct

You can request a structured export of all personal data we hold about you at any time. Correction requests for inaccurate details — such as a mis-entered name or outdated phone number — are processed within seven working days.

Who to Contact for Data Concerns

Our designated data privacy contact can be reached via the privacy inbox or the Settings › Privacy path inside your account. For formal escalations, written requests receive a logged response within the timeframe local law prescribes.

Your Privacy Policy Questions, Clearly Answered

The questions below cover what real account holders ask us most often about data handling, cookie use, payment data privacy, and how to exercise your rights. If your question is not covered here, the live chat and privacy inbox are available from 08:00 to 23:00 WIB every day.

We collect your name, email address, mobile number, and the payment method you choose — such as DANA, OVO, GoPay, or QRIS. We also record session data and device identifiers to verify your identity and protect your account from unauthorised access.

Payment channel details are passed securely to the relevant payment processor to complete your transaction. We retain a transaction reference for your account history but do not store full DANA wallet credentials or OVO account passwords on our servers.

Profile data is deleted within 30 days of a confirmed closure request. Transaction records are kept for five years to satisfy financial compliance obligations where local law requires it, after which they are permanently removed from our systems.

Yes. Log in and go to Settings › Privacy to submit a data export request, or email our privacy inbox directly. We deliver a structured file of your personal data within seven calendar days of verifying your identity.

We share data only with the payment processors needed to complete your QRIS or GoPay transactions, and only the minimum data required. We do not sell or rent your personal information to advertisers or unrelated third-party companies.

Open the Cookie Settings panel found in your account preferences. From there you can withdraw consent for non-essential and analytics cookies at any time. Session cookies required for login cannot be disabled without ending your current session.

Reach our privacy support team via live chat between 08:00 and 23:00 WIB, or send a written request to the privacy inbox. Formal escalations receive a logged acknowledgement within four business hours and a resolution timeline set by local law.